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1. Information We Collect

We collect information to provide better services to our clients. This may include:

• Personal Identification: Name, email address, phone number, and physical address.

• Business Details: Company name, VAT number (if applicable), and industry.

• Shipment Data: Pickup/delivery locations, cargo descriptions, and shipping history.

• Technical Data: IP address, browser type, and usage patterns through cookies and WordPress plugins.

2. How We Use Your Information

Your data is used solely for the purpose of conducting our logistics operations, including:

• Providing quotes and processing service requests.

• Tracking shipments and providing real-time updates.

• Improving our website functionality and user experience.

• Communicating regarding account updates or marketing (where opted-in).

• Complying with South African legal and regulatory requirements.

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3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. As our site is hosted on Wix, we utilize industry-standard encryption (SSL) and security plugins to protect against unauthorized access.

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4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except:

• Service Providers: Trusted partners who assist in operating our website or conducting our business (e.g., hosting providers, specialized subcontractors).

• Legal Compliance: When required to comply with the law or protect our rights.

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5. Cookies

Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings; however, some features of the site may not function properly as a result.

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6. POPIA Compliance (South Africa)

In accordance with the Protection of Personal Information Act (POPIA), we ensure that:

• Personal information is processed lawfully and transparently.

• Data is collected for specific, explicitly defined, and lawful purposes.

• We maintain the integrity and confidentiality of personal information in our possession.

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7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request the correction or deletion of your personal information.

• Object to the processing of your data for marketing purposes.

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8. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at admin@genfuel.co.za.

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